MIN ORDER 7KG, ORDERS UNDER 7KG WILL BE REFUNDED.
NEXT DAY DELIVERY ON 98% OF ALL ORDERS
PLACED BEFORE 11AM MON-THURS
Orders placed after 11am on Thursdays will be dispatched on the following Monday. (excluding bank holidays) for delivery to you on Tuesday.
T's & C's
On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do NOT guarantee a next day delivery service. Please do not order for next day delivery if you are not able to accommodate a delay to 48 hrs. Our boxes do keep everything frozen for 48 hours. We will not replace or refund orders that have been rejected by the customer when delivered at 48 hours.
Our couriers will leave safe, it is your responsibility to inform us if you do not have a safe place to leave your order. If you do not have a safe place you MUST be in to sign for your order. If you order is taken back to the local depot it is your responsibility to collect or arrange another delivery. We will not accept liability for missing orders that have shown to be left by the GPS tracking from our couriers.
WE DO NOT SHIP TO SCOTLAND ON THURSDAYS
To maximise the efficiency of our boxes and to minimise packaging waste, please try to order enough to fill our boxes.
A single poly box holds 9 x 1kg packs of mince.
if you order over 9 kg and less than 20kg you order will be split between 2 poly boxes. If you order 11kgs this means we have to put 5kg in one and 6kg in the other, vastly increasing both packaging waste and the likelihood it will defrost sooner than 48 hours.
A large liner box holds 24kg.
If you want to help us minimise our packaging please order in these volumes
9kg, 18kg, 24kg, 33kg, 42kg, 48kg
Please contact us prior to ordering if you have questions about whole items and space, we can advise on the best option.
We are unable to change orders or add additional items once your order is placed.
We are also unable to change delivery days.
PLEASE make sure you order on the correct day for your required dispatch day.
NEW £4.99 if your order fits in a single poly box.(7-9kg) we can fit 9 x 1kg bio packs.
£8.00 up to 24 kg
£12.50 for 24 - 48 kg
£17.50 for 48 - 72kg
£25.00 for 72-96 kg
£35.00 for 96 - 150 kg
On occasions items may be out of stock, it is our policy to substitute unless specifically requested not to.
Due to limitations on admin time it will not usually be possible to notify customers on the day of dispatch if items are out of stock. It does not happen often but in these circumstances ;
Substitutions ( of a similar type) are given if only a few items are missing items.
On rare occasions where several items are missing they will be sent out free of charge as soon as they are in stock.
If you would rather have a refund please make us aware by adding it to the comments box when ordering. Thank you
Please note there is no charge for the insulated delivery boxes, they cost us £7 each but we provide them free of charge.. The liners are bespoke made to fit the boxes and are recyclable.
unfortunately they are non returnable at this time.